Refund policy

Return & Refund Policy

Last updated: May 2026

At Bundle of OZ, we carefully curate every gift box with love and attention to detail. Because many of our products are baby and personal-care items, we have specific return guidelines to ensure safety and quality for all customers.

Returns

We accept returns within 14 days of delivery for complete boxes that are:

  • Unused
  • Unopened
  • In original packaging
  • In resellable condition

To start a return, please contact us at:
support@bundleofoz.ca

Please include:

  • Your order number
  • Full name
  • Reason for return
  • Photos (if item arrived damaged)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Pacifiers
  • Teethers
  • Bath products
  • Opened baby products
  • Personalized/custom items
  • Subscription boxes that have already shipped
  • Sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

We may offer:

  • A replacement item
  • Store credit
  • A full or partial refund

Photos of the package and products may be required.

Subscription Box Cancellations

You may cancel your subscription at any time before your next billing date.

Once a subscription box has been processed or shipped, it cannot be canceled or refunded.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the issue was caused by us.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong product was sent
  • The order had a verified issue caused by Bundle of OZ

We recommend using tracked shipping for returns.

Contact Us

Questions about your order?

Email us at:
support@bundleofoz.ca

Thank you for supporting Bundle of OZ ♡